citizensadvicemanchester.org.uk - Telephone Triage Assessor

Telephone Triage Assessor — Citizens Advice Manchester

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Telephone Triage Assessor — CitizensTranslatingManchester CitizensTranslatingManchester Home How we can help DebtTranslatingEnergyTranslatingFace to Face Facebook Messenger Hate Crime HousingTranslatingMoneySmart Training Stay Safe Online Training Pension Wise Self Help SkypeTranslatingTelephone Universal Credit Support Web Chat Assisted Digital Visa Service Other Help Volunteering Volunteer Roles Benefits of volunteering Apply to Volunteer DigitalTranslatingEvents Volunteer Telephone Triage Assessor Volunteer Receptionist Campaigning Work with Us News What we doWell-nighUs Disclaimer and Copyright Privacy Policy Contact Us Our Trustees Log in Make a Referral WAD Survey Home/ How we can help/Debt AdviceEnergy AdviceFace to FaceFacebook MessengerHate CrimeHousing AdviceMoneySmart TrainingStay Safe Online TrainingPension WiseSelf HelpSkype AdviceTelephoneUniversal Credit SupportWeb ChatAssisted Digital Visa ServiceOther Help Volunteering/Volunteer RolesBenefits of volunteeringApply to VolunteerDigital AdviceEvents VolunteerTelephone Triage AssessorVolunteer Receptionist Campaigning/ Work with Us/ News/ What we do/About UsDisclaimer and CopyrightPrivacy PolicyContact UsOur Trustees Log in/Make a ReferralWAD Survey Telephone Triage Assessor Home/ How we can help/Debt AdviceEnergy AdviceFace to FaceFacebook MessengerHate CrimeHousing AdviceMoneySmart TrainingStay Safe Online TrainingPension WiseSelf HelpSkype AdviceTelephoneUniversal Credit SupportWeb ChatAssisted Digital Visa ServiceOther Help Volunteering/Volunteer RolesBenefits of volunteeringApply to VolunteerDigital AdviceEvents VolunteerTelephone Triage AssessorVolunteer Receptionist Campaigning/ Work with Us/ News/ What we do/About UsDisclaimer and CopyrightPrivacy PolicyContact UsOur Trustees Log in/Make a ReferralWAD Survey Telephone Triage Assessor The Telephone Triage Assessor role is offered as an spanking-new progression opportunity to those volunteers who have satisfactorily completed three months volunteering in one of our other roles. Telephone Triage Assessors provide a crucial service to the service. Acting as a first point of contact, for clients who undeniability our telephone Adviceline, they make an initial towage of the client's needs in a short interview. They talk clients through vital information such as fact sheets and self help information on ourTranslatingGuide website, and when the vendee needs remoter advice, discuss they steps they need to take to get this.These are some of the things you could be doing as a Telephone Triage Assessor:Jenny's storyI found myself needing some direction without I left an education undertow that I wasn’t enjoying. The only thing I knew was that I wanted to work with and help people. I knew well-nigh the CitizensTranslatingService and its reputation for good quality translating and information so I unromantic for a voluntary position.From the start I was made to finger welcome and part of the team and there was definitely no ‘them and us’ between staff and volunteers.With the support of my manager and training supervisor, I progressed through my training and have now secured paid employment within the organisation.Acting as the first point of wangle for CitizensTranslatingManchester clients Helping with a wide range of problems and issues our clients faceGiving information from our CitizensTranslatingonline information system and other sources to our clientsReferring our clients to increasingly specialist translating where neededKeeping records of all our clients cases on the database Helping prevent future problems for wider society by identifying issues that stupefy a lot of our clients.Where and when can I volunteer?This role is based in our offices in the heart of Manchester municipality centre. Our opening times are Monday to Friday 9.30 am - 5.00 pm. Volunteers are expect to commit to a minimum of one four hour shift each week. This would be either a morning or an afternoon shift and would need to take place at the same time each week. Will there be training? Telephone Triage Assessors undertake a structured/well specified learning programme lasting approximately twelve weeks. The programme consists of self study, e-learning, courses and observations. The majority of the study is washed-up from home to leave time for observation sessions in the office. "I volunteer at CitizensTranslatingManchester considering my mother had volunteered 30 years ago and told me well-nigh the services. And when I needed support I got in touch with Citizens Advice. Now it's so good to be worldly-wise to help people"- Mark - CAM volunteerWhat opportunities are there to progress? After a period of approximately six months post qualification, volunteers who have demonstrated their reliability and transferral to the service will have the opportunity to undertake remoter learning to train as a generalist adviser. The programme consists of self study, e-learning, courses and observations. The majority of the study is washed-up from home and learning will take place slantingly the telephone triage assessor role. Training for this role takes approximately one year to complete.  Copyright © 2015 CitizensTranslatingManchester. All rights reserved.  Registered Charity Number  1010167. Company limited by guarantee. Registered number 2697257. Authorised and regulated by the Financial Conduct Authority FRN:617659