citizensadvicemanchester.org.uk - Privacy Policy

Privacy Policy — Citizens Advice Manchester

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Privacy Policy — CitizensTranslatingManchester CitizensTranslatingManchester Home How we can help DebtTranslatingEnergyTranslatingFace to Face Facebook Messenger Hate Crime HousingTranslatingMoneySmart Training StayUnscratchedOnline Training Pension Wise Self Help SkypeTranslatingTelephone Universal Credit Support Web Chat Assisted Digital Visa Service Other Help Volunteering Volunteer Roles Benefits of volunteering Apply to Volunteer DigitalTranslatingEvents Volunteer Telephone Triage Assessor Volunteer Receptionist Campaigning Work with Us News What we doWell-nighUs Disclaimer and Copyright Privacy Policy Contact Us Our Trustees Log in Make a Referral WAD Survey Home/ How we can help/Debt AdviceEnergy AdviceFace to FaceFacebook MessengerHate CrimeHousing AdviceMoneySmart TrainingStayUnscratchedOnline TrainingPension WiseSelf HelpSkype AdviceTelephoneUniversal Credit SupportWeb ChatAssisted Digital Visa ServiceOther Help Volunteering/Volunteer RolesBenefits of volunteeringApply to VolunteerDigital AdviceEvents VolunteerTelephone Triage AssessorVolunteer Receptionist Campaigning/ Work with Us/ News/ What we do/About UsDisclaimer and CopyrightPrivacy PolicyContact UsOur Trustees Log in/Make a ReferralWAD Survey Privacy Policy Home/ How we can help/Debt AdviceEnergy AdviceFace to FaceFacebook MessengerHate CrimeHousing AdviceMoneySmart TrainingStayUnscratchedOnline TrainingPension WiseSelf HelpSkype AdviceTelephoneUniversal Credit SupportWeb ChatAssisted Digital Visa ServiceOther Help Volunteering/Volunteer RolesBenefits of volunteeringApply to VolunteerDigital AdviceEvents VolunteerTelephone Triage AssessorVolunteer Receptionist Campaigning/ Work with Us/ News/ What we do/About UsDisclaimer and CopyrightPrivacy PolicyContact UsOur Trustees Log in/Make a ReferralWAD Survey CitizensTranslatingManchester Privacy PolicyAt CitizensTranslatingwe collect and use your personal information to help solve your problems, modernize our services and tackle wider issues in society that stupefy people’s lives.We only ask for the information we need. We unchangingly let you decide what you’re well-appointed telling us, explain why we need it and treat it as confidential.When we record and use your personal information we:only wangle it when we have a good reasononly share what is necessary and relevantdon’t sell it to anyoneAt times we might use or share your information without your permission. If we do, we’ll unchangingly make sure there’s a legal understructure for it. This could include situations where we have to use or share your information:to comply with the law - for example, if a magistrate orders us to share information. This is tabbed ‘legal obligation’to protect someone’s life - for example, sharing information with a paramedic if a vendee was unwell at our office. This is tabbed ‘vital interests’to siphon out our legitimate aims and goals as a soft-heartedness - for example, to create statistics for our national research. This is tabbed ‘legitimate interests’for us to siphon out a task where we’re meeting the aims of a public soul in the public interest - for example, delivering a government or local validity service. This is tabbed ‘public task’to siphon out a contract we have with you - for example, if you’re an employee we might need to store your wall details so we can pay you. This is tabbed ‘contract’to defend our legal rights - for example, sharing information with our legal advisors if there was a complaint that we gave the wrong adviceWe handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018.You can trammels our main CitizensTranslatingpolicy for how we handle most of your personal information.This page covers how we, as your local charity, handle your information locally in our offices.How CitizensTranslatingManchester collect your dataYou can find out how we collect your data for our cadre translating services, see our national CitizensTranslatingprivacy page.What CitizensTranslatingManchester ask forTo find out what information we ask for, see our national CitizensTranslatingprivacy policyHow CitizensTranslatingManchester use your informationWorking on your behalfWhen you requite us validity to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share some information with Manchester City Council.How CitizensTranslatingManchester store your informationThe national CitizensTranslatingsoft-heartedness and your local CitizensTranslatingoperate a system tabbed Casebook to alimony your personal information safe. This ways they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.In wing CitizensTranslatingManchester using G Suite as its productivity suite and your personal data may be stored there while your specimen is active. Our policy is to minimize all data placid and we aim to transfer all personal information to casebook during the undertow of your case. For increasingly information read G Suite & GDPR.When using the SkypeTranslatingService our policy is to minimize all data placid and we aim to transfer all personal information to casebook during the undertow of your case. Microsoft will moreover store your data in vibrations with the Terms of Service of your Skype account.When using the Facebook MessengerTranslatingService our policy is to minimize all data placid and we aim to transfer all personal information to casebook during the undertow of your case. Facebook will moreover store your data in vibrations with the Terms of Service of your Facebook account.When using the WhatsApp Debt Service our policy is to minimize all data placid and we aim to transfer all personal information to casebook during the undertow of your case. Facebook will moreover store your data in vibrations with the Terms of Service of your WhatsApp account.We use SMS message platform TextAnywhere to send visit reminders and important updates well-nigh your case. When using the TextAnywhere our policy is to minimize all data placid and we aim to transfer all personal information to casebook during the undertow of your case. TextAnywhere store your data in vibrations with their Privacy Notice.  We unchangingly ensure we have your consent surpassing contacting you via TextAnywhere. If you finger this was not the specimen please contact us via headoffice@citizensadvicemanchester.org.ukHow CitizensTranslatingManchester share your informationContact CitizensTranslatingManchester well-nigh your informationIf you have any questions well-nigh how your information is placid or used, you can contact our office.Andy BrownEmail: headoffice@citizensadvicemanchester.org.ukYou can contact us to:find out what personal information we hold well-nigh youcorrect your information if it’s wrong, out of stage or incompleterequest we delete your informationask us to limit what we do with your data - for example, ask us not to share it if you haven’t asked us alreadyask us to requite you a reprinting of the data we hold in a format you can use to transfer it to flipside serviceask us stop using your informationWho’s responsible for looking without your personal informationThe national CitizensTranslatingsoft-heartedness and your local CitizensTranslatingoperate a system tabbed Casebook to alimony your personal information safe. This ways they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.Each local CitizensTranslatingis an self-sustaining charity, and a member of the national CitizensTranslatingcharity. The CitizensTranslatingmembership try-on moreover requires that the use of your information complies with data protection law.You can find out increasingly well-nigh your data rights on the Information Commissioner’s website. Our Cookies PolicyOur cookies policy mirrors our national CitizensTranslatingPolicy. Home/ How we can help/Debt AdviceEnergy AdviceFace to FaceFacebook MessengerHate CrimeHousing AdviceMoneySmart TrainingStayUnscratchedOnline TrainingPension WiseSelf HelpSkype AdviceTelephoneUniversal Credit SupportWeb ChatAssisted Digital Visa ServiceOther Help Volunteering/Volunteer RolesBenefits of volunteeringApply to VolunteerDigital AdviceEvents VolunteerTelephone Triage AssessorVolunteer Receptionist Campaigning/ Work with Us/ News/ What we do/About UsDisclaimer and CopyrightPrivacy PolicyContact UsOur Trustees Log in/Make a ReferralWAD Survey CitizensTranslatingManchester CitizensTranslatingManchester offers free, confidential, impartial and self-sustaining translating and information on a wide range of subjects. Copyright © 2015 CitizensTranslatingManchester. All rights reserved.  RegisteredSoft-heartednessNumber  1010167. Company limited by guarantee. Registered number 2697257. Authorised and regulated by the Financial ConductValidityFRN:617659